Payment Policy
Accepted Payment Methods
At Sofista, we accept a variety of secure payment methods for your convenience:
Debit & Credit Cards (Visa, MasterCard, American Express)
Apple Pay / Google Pay
Shopify Payments
All payments are processed securely, and your card information is encrypted and never stored on our servers.
Payment Processing
Your payment is processed at the time of order. Once your transaction is complete, you’ll receive an order confirmation email. If payment fails, your order will not be processed until the issue is resolved.
Currency
All transactions are processed in GBP (£). International customers may see conversions on their bank or credit card statements based on current exchange rates.
Order Verification
For fraud prevention, we may require additional verification before shipping your order. If this is needed, our support team will contact you directly.
Failed Transactions
If your payment is declined, please check that your billing details match your card or bank information. If problems persist, contact your payment provider or reach out to us at support@sofista.co.uk.
Secure Checkout
We use SSL encryption and Shopify’s secure checkout to ensure your payment information is protected every step of the way.
Contact Information:
Company Name: Sofista
Email: support@sofista.co.uk
Address: 9 King Edward's Road, Ruislip, HA4 7AE, United Kingdom
Phone: +44 7491 597 137
Opening Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all queries within 48 hours on business days.