Privacy Policy

Last updated: April 13, 2025

At Sofista, your privacy matters. We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy outlines how we collect, use, and safeguard your data when you shop with us online.

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1. What Information We Collect

When you interact with our website or make a purchase, we may collect:

Personal details such as your name, email, phone number, and shipping address.

Payment information (processed securely through third-party payment providers).

Browsing behavior, including pages visited, products viewed, and device information (via cookies and analytics tools).

Communication history, such as customer support inquiries or feedback.

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2. How We Use Your Information

We use your data to:

Process and fulfill your orders

Communicate with you about your purchase or account

Send updates, promotions, or newsletters (if you opt in)

Improve our website experience and service quality

Prevent fraud and ensure the security of our website

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3. Data Sharing

We never sell your personal information. We may share data with trusted third-party services that help us operate our website and process orders, such as:

Payment processors

Delivery partners

Analytics tools

Email marketing platforms (if you’ve opted in)

All partners are required to handle your information in accordance with data protection regulations (like GDPR).

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4. Your Rights

As a customer in the UK you have the right to:

Access the personal data we hold about you

Request corrections or deletion of your data

Object to certain types of data processing

Withdraw consent at any time for marketing communication

To exercise your rights, email us at: support@sofista.co.uk

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5. Data Retention

We retain your data only as long as necessary for order fulfillment, legal obligations, or customer support. When no longer needed, it is securely deleted.

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6. Cookies

Sofista uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings at any time.

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7. Security

We use industry-standard encryption and secure technologies to protect your information. While no online service is 100% secure, we work diligently to safeguard your data.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

Contact Information: